CAREER

For your convenience, we offer European customers a simple and hassle-free way to return or exchange items free of charge. Any item can be returned within 14 days of receiving your order, provided it is in its original condition. This also applies to sale items.

To initiate a return or exchange, please complete our online return form or send an email to aftersales@lmstudio-jewellery.com. This allows us to process your request quickly and efficiently.

We will ask you to provide:

1. Order number
2. Reason for return
3. Whether you would like a refund or an exchange

Once your form has been submitted, we will send you a return label by email.

Please note that we are unable to process your return or refund without the required information.

All refunds will be issued automatically to the original payment method used at checkout. Processing typically takes up to 10 working days in Germany, depending on your bank or card issuer.

We aim to accept all returns, provided that the jewellery is unworn and securely packaged. In the unlikely event that an item is returned in an unsatisfactory condition, we may need to send it back to you.

Note regarding the BRIDAL collection:
Non-engraved rings can be returned or exchanged within 14 days of receiving your order. This service is free of charge within Europe, including shipping. Please note that engraved rings are custom-made and therefore cannot be returned or exchanged.